What work can I expect to be done?
Our services cover any household chores – basic cleaning and tidying, cleaning the fridge, wiping out the oven, keeping cupboards tidy, making beds, changing bed linen, washing, and whatever else you require. We tailor our cleaning services to suit your needs. The amount of work accomplished depends on how much time is allocated for the service and the attention to detail required.
Which areas are serviced?
We help time-poor individuals and families all throughout Queensland, including regional areas. Call our team if you need house cleaning, wherever you are in Queensland. It’s more than likely that we have enthusiastic, experienced cleaners near you.
How often can I have a service?
You can enjoy our domestic cleaning services on a weekly, fortnightly or even a daily basis. If you are running out of time, try a twice-weekly service! You will love the extra time for yourself and your family.
Do I need to be home when a cleaner services my home?
No, but it is important to arrange a meeting to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your cleaning requirements and how to use your equipment. We find that an initial meeting will help make both you and your cleaner happy. If you are not going to be home during your house cleaning, you will, however, need to arrange access to your home with your cleaner.
Is the person coming into my home screened for suitability?
Absolutely! Our recruitment process includes face-to-face interviews, background checks, work history examination and identification checks, as well as stringent reference checking. All written references are contacted and checked by our Recruitment Officers. These checks are important to us, as it is how we ensure you receive the very best cleaning services.
What if I need to change the scheduled cleaning?
Contact us or phone the cleaner. The direct number for your local Customer Contact Centre is 1300 062 437
Can I change my cleaner if I am unhappy?
Absolutely! Just one call to our coordinators is all it takes. A replacement will be arranged courteously and discreetly.
Do you guarantee a quality service?
Always! Our cleaners pride themselves on providing a high-quality, thorough service. Please be mindful that your cleaner will be working to an agreed timeframe. We ask that, in all fairness, there is enough time allocated for the cleaner to get the job done properly. To ensure a quality service, it’s also always beneficial to take the time to have an initial meeting with your cleaner to fully explain what you would like them to cover. This meeting is only recommended for your first engagement with your cleaner unless you are requesting new services or a different approach.
Do I need to provide cleaning equipment and products?
We will provide all cleaning equipment and products unless you tell us to use yours.
What if something is damaged while cleaning my home?
Cleaners registered with Pink Ribbon Community Services are covered by Public Liability Insurance. This means that you, along with any person other than the Cleaner, are protected from damage or injury caused by a Cleaner’s negligence. Public Liability Insurance is extremely important for both our Clients and Cleaners and is one of the most important reasons for using our services.
Will I need a workers compensation insurance policy?
Pink Ribbon Community Services has taken out its own worker’s compensation insurance.
Can the cleaner come out and quote?
Our cleaners can provide an estimate over the phone or at your home for a cleaning service. Speak to your cleaner prior to start if you want them to work to a set budget or provide an estimate of the number of hours required to complete all of your tasks.
How do I pay for the service?
By cash, credit card, or internet bank transfer at the end of each service. For a catch-up clean or once-off service, our preferred method is cash unless the cleaner indicates otherwise however you will receive an invoice prior to our arrival.
How many people come to the clean?
We have both individual cleaners and teams of two sometimes more depending on what you need and or how big the clean is. If you have a preference at time of booking, please advise our Customer Service Officer and we will do our best to accommodate your request.
Do I get the same cleaner each time?
Yes, you will be allocated the same cleaner each week or fortnight. If your cleaner is sick or on holidays, we would endeavour to allocate you a replacement cleaner.
Can I give the cleaner a key?
Yes, you are welcome to give the cleaner a key. A lot of our Clients are not at home when their cleaner comes and therefore prefer to give the Cleaner a key due to convenience. With our stringent recruitment process, you can have peace of mind in doing so.
Is there a contract?
No, there is no contract for booking a cleaning service.
Are cleaners police checked?
All cleaners are required to provide a police clearance check prior to commencement with some even holding Blue Cards.
Are cleaners trained?
Regardless of experience, all cleaners are trained to deliver a consistent approach to their cleaning duties. We offer a comprehensive training workshop, ongoing support from Area Managers and Team Leaders to gain experienced knowledge of different products, equipment and cleaning surfaces in the home.
Will the cleaners leave a receipt?
All our cleaners are able to leave you a receipt for the service they are providing. If you would like a receipt after each clean, please advise us when making a booking.
Does my clean support the Cancer Council?
Pink Ribbon Community Services are proud to donate a percentage of their profits to Cancer patients by providing up to 6 weeks worth of free cleaning whilst they are going through treatment.